Since 1983, we have conducted an Employee Opinion Survey (EOS). The annual EOS is a voluntary and anonymous way for employees to communicate their opinions and concerns. The objectives of the EOS are:

• To help create a positive, customer-focused workforce
• To identify areas of concern so that improvements may be made
• To provide feedback to management on employee relations issues
• To assist the organization in achieving its business goals

In 2006, the survey was administered globally, with 89 percent of employees participating.

2007 Goal

Increase the global employee participation rate to 95 percent.

Participation in the EOS is completely voluntary. Therefore, our goal of 95 is aspirational in nature - we afford 100 percent of our employees the opportunity to participate in the survey so their opinions are heard and acted upon. During 2006, 89 percent of our employees participated in the survey.

Initiatives:

• Employee communication
• Leverage technology to ensure ease of use
• Respond effectively each year to concerns identified in the survey

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